Summary: We are seeking a proactive, creative, and people-oriented Community Manager to build, manage, and grow our online community. The ideal candidate will...

Job Details

  • Deadline: Not specified
  • Company: MyJobMag Nigeria
  • Location: Kenya

Job Description

Role Overview

We are seeking a proactive, creative, and people-oriented Community Manager to build, manage, and grow our online community. The ideal candidate will be responsible for fostering meaningful engagement, developing community initiatives, managing digital platforms, and ensuring a positive and consistent brand experience across all community touchpoints.

The successful candidate should have strong communication and interpersonal skills, a good understanding of digital communities, and the ability to turn community interactions into meaningful relationships and business opportunities.

Key Responsibilities

  • Develop and implement strategies to build, grow, and engage the online community across relevant platforms.
  • Manage daily community interactions across platforms such as Slack, WhatsApp, Telegram,, Facebook, and other relevant channels.
  • Create and publish engaging community content, including announcements, updates, polls, discussions, and interactive posts.
  • Monitor community conversations, respond to inquiries, and ensure timely resolution of concerns.
  • Foster meaningful relationships with community members, partners, influencers, and other stakeholders.
  • Plan and coordinate virtual and physical community events, webinars, campaigns, and engagement activities.
  • Identify opportunities to increase community participation, retention, and overall growth.
  • Establish and enforce community guidelines to maintain a safe, respectful, and inclusive environment.
  • Gather community feedback, identify recurring concerns, and share actionable insights with relevant internal teams.
  • Track and report key community performance metrics, including membership growth, engagement rates, participation, and retention.
  • Collaborate with the marketing, product, and customer support teams to align community initiatives with broader business objectives.
  • Identify and manage potential community conflicts, negative feedback, and reputational risks

Requirements & Qualifications

  • Communications, Marketing, Public Relations, Business Administration, or a related field is an advantage.
  • 2–4 years of experience in community management, social media management, customer engagement, or a related role.
  • Proven experience managing and growing online communities.
  • Strong written and verbal communication skills.
  • Excellent interpersonal, relationship-building, and conflict-resolution skills.
  • Familiarity with community management platforms such as WhatsApp, Telegram, Discord, Slack, and Facebook Groups.
  • Basic understanding of social media analytics and community performance metrics.
  • Ability to create engaging content and facilitate meaningful conversations.
  • Strong organizational skills and the ability to manage multiple community activities simultaneously.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills

  • Experience managing communities within the technology, startup, or digital ecosystem.
  • Familiarity with content creation tools such as Canva.
  • Knowledge of social media management and scheduling tools.
  • Experience organizing online events, webinars, and community initiatives.
  • Understanding of customer engagement, brand advocacy, and community-led growth strategies.

How to Apply

Apply by email: services@myjobmag.com

Application link: Apply for this job