Summary: Client Engagement Analysis and Reporting

Job Details

  • Deadline: Dec 4, 2026
  • Company: MyJobMag Nigeria
  • Location: Kenya

Job Description

KEY RESPONSIBILITIES

Client Relationship Management

  • Maintain positive, professional, and productive relationships with existing and prospective clients.
  • Serve as a key point of contact for client enquiries, feedback, complaints, and service requests.
  • Conduct regular client engagement meetings, follow-ups, and satisfaction reviews.
  • Understand client requirements, expectations, business objectives, and emerging needs.
  • Ensure clients receive timely, accurate, and professional responses to enquiries and requests.

Client Engagement Analysis and Reporting

  • Analyse client engagement activities, service performance, customer satisfaction, and retention trends.
  • Develop reports on client satisfaction, engagement effectiveness, complaints, and service delivery performance.
  • Monitor client service metrics, including response time, resolution time, retention, and satisfaction scores.
  • Identify patterns in client feedback and recommend actionable improvements.
  • Maintain accurate client engagement records, databases, and reporting dashboards.

Client Retention and Business Growth

  • Identify opportunities to strengthen existing client relationships and improve client retention.
  • Identify potential opportunities for additional services, contract renewals, and business expansion.
  • Support the preparation of client proposals, presentations, service reviews, and business reports.
  • Contribute to client retention strategies and customer experience initiatives.
  • Identify potential risks to client satisfaction and recommend preventive actions.

Customer Experience and Continuous Improvement

  • Promote a customer-centric culture across the organisation.
  • Gather and analyse client feedback to identify service gaps and improvement opportunities.
  • Recommend strategies to improve service quality, efficiency, and customer experience.
  • Monitor compliance with client service standards and internal procedures.
  • Support the implementation of corrective and preventive actions arising from client complaints.

How to Apply

Apply by email: services@myjobmag.com

Application link: Apply for this job